Customer Satisfaction Manager

20-4-2018 verviers
company profile

Our client is an international leader in engines and equipments of leisure's boats.

job description

The wind of change is blowing... Take a look at this awesome job!

As Customer Satisfaction Manager, you will be in charge of :

• List, categorized and prioritized customer complains
• Ensure customer complains are investigated and answered in timely manner
• From customer complains/feedback provide corrective actions plan or develop project framework
• Develop & implement KPI to report on progress of the team & customer satisfaction improvement
• Report on weekly basis to senior staff progress

your contribution

• Bachelor’s degree in Industrial Engineering or related
• Minimum 5 years of experience as a customer satisfaction manager or similar capacity; preferably in the automotive industry
• Excellent communication skills with all levels within the organization and customers
• Good understanding of product and material specifications
• Has a thorough knowledge of flexible manufacturing systems, is knowledgeable of contemporary technology and is able to integrate into company's manufacturing processes
• Language skills: bilingual French/English (other languages are an asset)
• Knowledge of Microsoft Windows suite

• Green/Black belt certified is a real asset.

what do we offer?

Mission under contract project within a dynamic company in constant evolution. Full-time contract (38/40) with an attractive package : hospitalization insurance, group insurance, meal vouchers € 7, eco-cheques 250€/year, flat-rate charge of € 50, recovery paid (12 days / year), end-of-year bonus.

summary
function
customer representative (m/f)
employment type
full time, freelance
contract type
immediate permanent employments
reference
CXRSP-67517
your Randstad Professionals contact
Marie Dewaele
marie_dewaele@professionals.randstad.be 024727451
024727451

branch information
HR Center Liège
Rue de Fragnée 19-21
4000 LIEGE 1
003242301440
003242301440