Key Account Manager Toll In Europe

18-4-2018 liège

Our client is focused on helping customers cultivate business growth through the development, marketing and distribution of innovative, high-quality chemical solutions for today's dynamic agroscience and health & nutrition science marketplace.


Are you our new talent ?

Main mission :

To support the Head of Tolling activity in Toll In by :
• Acquiring a thorough understanding of key customer needs and requirements and Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives and would enable to develop the business
• Ensuring the correct products and services are delivered to customers in a timely manner
by coordinating internal stakeholders and improving working processes

Your responsibilities :

Key activities :
• Coordinating daily Toll In activity with all of the internal stakeholders from manufacturing, planning, customer service, purchasing, legal, regulatory, quality, R&D and finance (cross functional management)
• Managing the customer interface by :
- Serving as the link of communication between key customers and internal teams
- Resolving any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
• Participating to the process improvement in order to get relevant working methods in place
• Consolidating forecast dashboards and products Cost of Goods in order to secure Toll In activity development
• Negotiating toll fees and setting up required agreements together with the legal department

Overall goals / typical measures :
• To bring the Tolling activity the necessary structure to be sustainable and developed
• To set up the necessary method to properly develop as an independent business unit
• To better coordinate internally and externally
• To give the expected visibility to manufacturing plants with relevant forecasts

jouw aanbod

Expertise applied :
- Chemical engineering or equivalent
- Proven experience as key account manager
- Fluent in English
- 5 to 10 year experience in Lifescience industry (Agrochemical, Pharmaceutical, Veterinary or Cosmetic industry) within formulation environment. Experience in crop would be a plus
- Ideally experience in contract manufacturing organization (CMO) or contract research organization (CRO)

Key competencies required for the role :
> Executive leadership competences:
- Project leader having a good understanding of the occupations
- Customer oriented
- Result oriented culture

> Core competences:
- Change Management
- Communication
- Creativity
- Customer focused
- Individual Development
- People Leadership
- Result Oriented

wat bieden wij?

Nous vous proposons un contrat CDI assorti d'un package attractif : assurance hospitalisation, assurance groupe, chèques-repas 7€, frais forfaitaire de 50€ net, récupération payée (12j/an), abonnement social 100% aller et retour, éco-chèques, prime de fin d'année.

research and development (m/v)
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uw Randstad Professionals contact
Delphine Deckers

HR Center Liège
Rue de Fragnée 19-21
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